Question 1

1. How do I register my child for your programmes?

Accepted Answer

You may call/message us at +65 8585 4822 or +65 8766 5433, or email us at connect@naturalinstinct.com.sg to indicate your interest.

Question 2

2.  What is the ratio of facilitators to participants in each programme?

Accepted Answer

Every programme is different, so the ratio may vary. However, we generally maintain a ratio of 1 facilitator to 6 participants.

Question 3

3. How do I know if my child is ready to join the programmes?

Accepted Answer

Your child is ready when he/she is able to walk, run and jump independently without any assistance. We have children as young as 4 years old participating in our programmes.

Question 4

4. Are parents allowed to accompany their child for the holiday programmes?

Accepted Answer

Unfortunately, no. Parents will drop their child off at the gathering point, and our facilitators will take over from there. We understand that parting with your child is hard, but we encourage you to take that firm stance so that your child is able to be more self-reliant thus building up his/her confidence level.

Question 5

5. What is the duration of each programme?

Accepted Answer

Each weekly session is approximately 2 hours and 30 minutes long, while our holiday programmes will take up between 6 to 24 hours depending on the programme objectives. Duration may vary between 1.5 to 4 hours with regard to our specialized programmes.

Question 6

6. Where are the venues for the weekly sessions?

Accepted Answer

Jurong Lake Garden, East Coast Park, Bishan Park, Corney Island or Bedok Reservoir.

Question 7

7. What is the attire for my child for the weekly programmes?

Accepted Answer

Dry fit top preferably in long sleeve, full-length track pants or compression tights, covered shoes and a cap (optional). Slippers/sandals are not allowed.

Question 8

8. What are the items that my child needs to bring for the weekly programmes?

Accepted Answer

A water bottle (at least 500ml), raincoat/poncho, 1 set of clothes including a towel, extra face masks, personal medication (if any), 1 ziplock bag and a snack box.

Question 9

9. What is your contingency plan in the event of a bad weather?

Accepted Answer

Before the start of a programme, we will notify participants at least 45 minutes in advance should there be any cancellation of the programme. If the programme is ongoing and there is light to moderate rain, we will put on our raincoats and continue with the programme. In the event of a thunderstorm or lighting alert, we will quickly proceed to nearest shelter and continue with our wet weather programme.

Question 10

10. Will I get a refund if I have signed up for a programme and it is cancelled due to unforeseen circumstances?

Accepted Answer

There will be no refund if the programme is cancelled. However, you may choose to either reschedule the same programme to another date or use your credits and choose another programme of equal or greater value by topping up the difference. No refund will be given if you decide to select a programme of less value. Any unused credits will be forfeited after 90 days from the date of payment. Please note that no refund or rescheduling will be applicable if you decide not to participate in the programme if we are going ahead.

Question 11

11. Is there any make-up session if my child is unable to attend a weekly programme due to unforeseen circumstances?

Accepted Answer

There will be no make-up session unless proof of unforeseen circumstances could be produced (e.g. medical certificate). Other reasons may be considered on a case-by-case basis.

Question 12

12. Can my child withdraw from the weekly programmes at any point of time?

Accepted Answer

Yes. However, please note that there will be no refund or rescheduling of the remaining sessions.

Question 13

13. Can my child stop attending the weekly programmes at any point of time, and re-join again at a later date?

Accepted Answer

No, sessions have to be utilized upon purchase.

Question 14

14. Can I transfer the sessions to another person?

Accepted Answer

All sessions are non-transferrable.

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