SERVICES
TERMS AND CONDITIONS
PAYMENT POLICY
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All fees based on the choice of programmes will have to be made in full prior to receiving our services. Fees paid to Natural Instinct are non-refundable. A receipt will be sent via email upon confirmation of payment received. Where needed, you may also request for a quotation document before making payment.
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REFUND POLICY
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There will be no refund if the programme is cancelled. However, you may choose to either reschedule the same programme to another date or use your credits and choose another programme of equal or greater value by topping up the difference. No refund will be given if you decide to select a programme of less value. Any unused credits will be forfeited after 90 days from the date of payment. Please note that no refund or rescheduling will be applicable if you decide not to participate in the programme if we are going ahead.
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CANCELLATION POLICY
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It is highly recommended for you to stick to the event date and time agreed upon, as other interested participants will not be able to join after a slot is reserved for you upon registration. Therefore, no cancellation is allowed after registration.
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INSURANCE
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Natural Instinct provides basic insurance coverage, but we also encourage participants to purchase their own insurance before attending the programmes.
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INDEMNITY
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I, the Participant or Parent/Legal Guardian of the Participant, hereby acknowledge and declare that I am aware of the risks involved relating to the outdoor activities which I am about to engage or permit my child(ren) to participate. Such foreseeable risks may include:
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1. Risk associated with "Act of Nature" such as fallen trees, broken branches, inclement weather, strong wind, varied temperature and other weather conditions;
2. Risk associated with "wildlife encounters" such as animals, reptiles and/or insects;
3. Potential allergies and/or rashes which might be triggered due to direct contact with camouflage cream, fauna and flora during the programme;
4. Heat or cold related illnesses such as (but not limited to) sunburn, heat rash, heat cramp, heat exhaustion, heat stroke, dehydration and hypothermia;
5. Potential injuries due to loss of balance on rainy weather, climbing, trekking up and down slopes, river crossing, stream exploration, slippery, muddy, rocky and uneven terrains;
6. Potential injuries due to psychological fear such as (but not limited to) fear of heights, fear of wildlife, obsessive compulsory disorder and selective auditory attention;
7. Potential injuries due to prolong physical exertion that induces fatigue which may cause a diminish of motor skills, reaction time and/or the ability to follow instructions; and
8. Potential injuries due to my own negligence and/or the negligence of others.
Notwithstanding that the company has purchased basic insurance coverage for all participants with the intention to give parents a peace of mind, knowing that their children are covered in the event of any unforeseeable accidents during the course of activities, we strongly encourage parents/guardian to also purchase additional insurance coverage for your children/ward for the activities.
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Although we endeavor to use our best effort to provide the most innovative coaching methods and a safe environment taking into consideration the appropriate safety measures for the purpose of delivering the activities, we cannot promise or warrant that activity related accidents will not occur outside our reasonable foreseeability, control and anticipation.
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You have read, understand and agree to indemnify and hold harmless Natural Instinct and its instructors, employees and volunteers against all claims, losses, damages, injury, costs or expenses, proceedings including legal fees that may occur resulting from no fault of the company.
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DATA PROTECTION NOTICE
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Notice
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This Data Protection Notice sets out the basis which Natural Instinct may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organizations which we have engaged to collect, use, disclose or process personal data for our purposes.
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Personal Data
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As used in this Notice: “customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and “personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
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Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name and identification information such as your NRIC number, contact information such as your address, email address or telephone number, nationality, gender, date of birth, marital status, photographs and other audio-visual information, employment information and financial information such as credit card numbers, debit card numbers or bank account information.
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Collection, Use and Disclosure of Personal Data
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We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
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We may collect and use your personal data for any or all of the following purposes:
(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
(b) verifying your identity;
(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
(d) managing your relationship with us;
(e) processing payment or credit transactions;
(f) sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions;
(g) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
(h) any other purposes for which you have provided the information;
(i) transmitting to any unaffiliated third parties including our third-party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and
(j) any other incidental business purposes related to or in connection with the above.
Protection of Personal Data
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To safeguard your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorized third party service providers and agents only on a need-to-know basis.
You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
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Withdrawing Your Consent
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The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.
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Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
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Data Protection Officer
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You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request via the information provided below:
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Data Protection Officer: Jonathan Chua
Email: connect@naturalinstinct.com.sg
Telephone: +65 8585 4822 / +65 8766 5433
NOTICE OF FILMING & PHOTOGRAPHY
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Photographs and/or videos may be taken during the programmes and I grant Natural Instinct the right to use them on publications, websites, promotional flyers, educational materials, various social media platforms or for any other similar purposes. You may inform us beforehand if you do not wish to be featured.
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COVID-19 SAFE MANAGEMENT POLICY
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Our facilitators are fully vaccinated and will be required to undergo regular testing regime with an Antigen Rapid Test (ART) as part of our commitment in keeping our clients and community safe.
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All facilitators and participants will be required to wear their masks at all times, except for scenarios allowed under the control order. Participants will be reminded to maintain safe distancing and minimize any physical interaction.
Hand hygiene will also be emphasized before and after each programme.
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All equipment will be disinfected and sanitized thoroughly after each programme to prevent the spread of virus.
Our facilitator will conduct a visual health check and look out for visible symptoms such as (but not limited to):
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- Runny Nose, Sneezing, Nasal Congestion
- Sore Throat, Cough, Dry Cough
- Tiredness, Prolong Period of Quietness, Uncoordinated Movement
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Participants will need to inform us immediately if they are feeling unwell at any point of time with conditions such as (but not limited to):
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- Fever
- Headache
- Loss of Taste or Smell
- Rash on Skin
- Chest Pain
- Aches and Pains
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HEALTH RISKS MANAGEMENT
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Please refrain from attending our programmes and seek medical treatment if you are feeling unwell or display symptoms such as flu, runny nose, sore throat, shortness of breath, cough and fever.
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Please also refrain from attending our programmes if you are tested positive for Covid with an Antigen Rapid Test (ART). You are advised to monitor your health over the next 72 hours and perform an Antigen Rapid Test (ART) again.
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Individuals who have received a Health Risk Notice (HRN) should perform an Antigen Rapid Test (ART) and monitor their health. They will be required to perform an Antigen Rapid Test (ART) with a negative result before participating in our programmes.
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Natural Instinct will identify and inform accordingly should there be a participant or facilitator from the group who is tested positive. Affected personnel are strongly encouraged to monitor their health and perform an Antigen Rapid Test (ART) for a peace of mind.
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DISCLAIMERS
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With reference to this website, articles, or any of our programmes or services, you implicitly signify your agreement to all parts of the disclaimer.
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The information contained in our website, articles or any of our programmes or services are for educational and informational purposes only. We will not be held responsible in any way for the information that you obtained or interpreted through our website, articles or any of our programmes or services including, without limitation any lost profits, personal or business interruptions, personal injuries, accidents, misapplication of information or any other loss even if we are expressly advised of the possibility of such damages or difficulties.
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SAFETY
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Appropriate first aid supplies and a certified first aider will be available at all times.
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I agree that in the event of an emergency injury or illness, Natural Instinct may act on my behalf and at my expense in obtaining medical treatment for myself and/or my child.